Published: 21:14, December 14, 2020 | Updated: 08:14, June 5, 2023
Google services including Gmail, YouTube suffer massive outage
By Bloomberg

A Google logo is displayed on an Apple iPhone in an arranged photograph taken in the Brooklyn borough of New York, the United States, on July 19, 2019. (PHOTO / BLOOMBERG)

Services from Alphabet Inc are experiencing widespread outages around the world, preventing people from accessing Gmail, YouTube and other products.

Errors range from “something went wrong” on YouTube, to “there was an error. Please Try again later. That’s all we know,” when attempting to login to the company’s mail product. Google products were failing to load for users in New York, the United Kingdom and across Europe.

Outages are not uncommon for any website or provider, but Monday’s outage is notable for its pervasiveness across Alphabet Inc's portfolio

Google confirmed there was an outage for the majority of its services, according to a Workspace Status Dashboard, which monitors the health of its products, but just before 8:00 am it said functionality was restored to the “vast majority” of users.

“We will continue to work toward restoring service for the remaining affected users,” it wrote in a post on its service status page. It hasn’t said what caused the problems.

ALSO READ: YouTube back up after worldwide outage

Outages are not uncommon for any website or provider, with companies including Google as well as Apple Inc, Inc, Microsoft Corp and others routinely experiencing them due to temporary server errors often caused by human error. But Monday’s outage is notable for its pervasiveness across the Alphabet portfolio.

The company’s search product was functioning correctly, and third-party ads - Google’s main revenue driver - remained visible in results, suggesting advertising was unaffected.

This undated photo shows an error  message displayed on a Gmail page. (HOLLIE ADAMS / BLOOMBERG)

The website DownDetector, which collates user-reported errors on websites, mobile networks and other platforms, was showing tens of thousands of complaints around 07:00 am in New York, extending to Google’s office tools such as Drive and Meet, Google Maps, and Google’s smart home products such as Nest.

READ MORE: Google says network congestion cause of service outages

The popular mobile game Pokemon Go was also impacted, reports on DownDetector implied, most likely caused by Google accounts being necessary to login to the game.

In November, Inc’s cloud-computing division suffered an outage that affected the ability of customers to use roughly two dozen services, hitting streaming hardware maker Roku, software seller Adobe and digital photo service Flickr.

The Google errors on Monday had an additional ramification for consumers who use its Home service to control smart devices, such as house lights - numerous users complained on Twitter that they’d been plunged into darkness.