Published: 13:46, May 6, 2024
Aussie airline Qantas to pay $79m for selling tickets on canceled flights
By Xinhua
A Qantas jet arrives at Melbourne's Tullamarine Airport in Melbourne, Australia, Dec 12, 2023. (PHOTO / AP)

SYDNEY — Australia's largest domestic and international airline Qantas confirmed on Monday that it would pay 120 million Australian dollars (about $79.4 million) in fines and compensation for allegedly selling tickets on canceled flights.

That came as part of the agreement the national carrier reached with the Australian Competition and Consumer Commission (ACCC) to settle a lawsuit about its flight cancellation processes.

According to the statement, Qantas' misconduct continued from May 2021 until August 2023, which affected tens of thousands of flights scheduled to depart between May 2022 and May 2024

Under the settlement, Qantas will kick off the 20 million-Australian-dollar (about $13.2 million) remediation program for more than 86,000 impacted passengers, with payments ranging from 225 to 450 Australian dollars (about $148 to $297), and also face a penalty of 100 million Australian dollars (about $66.1 million), subject to the approval of the Federal Court of Australia.

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In August 2023, the ACCC launched court action against the airline, arguing that between May 2021 and July 2022, Qantas advertised tickets for more than 8,000 canceled flights.

Meanwhile, it was also alleged that for more than 10,000 flights due to depart from May to July 2022, Qantas did not promptly notify existing ticket holders that their flights had been canceled.

The consumer watchdog noted in a statement that Qantas has admitted its deed of misleading consumers by "advertising tickets for tens of thousands of flights it had already decided to cancel, and by canceling thousands more flights without promptly telling ticket holders of its decision."

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According to the statement, Qantas' misconduct continued from May 2021 until August 2023, which affected tens of thousands of flights scheduled to depart between May 2022 and May 2024.